1. Introduction
At MEGATRENDS DYNAMICS LLC ("we," "our," "us"), we want you to be completely satisfied with your purchase. If you need to cancel an order, return a product, or request a refund, please review our policy below to understand your options and the process.
2. Order Cancellation
2.1. Cancellation Before Shipping: If you wish to cancel an order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request. To cancel an order, email us at [customerservice@swieja.com] with your order number and request. If the order has not yet been processed or shipped, we will cancel it and issue a full refund.
2.2. Cancellation After Shipping: Once an order has been shipped, it cannot be canceled. If you wish to return the item, please follow the return process outlined below.
3. Returns
3.1. Eligibility: We accept returns of items within 90 days from the date of receipt. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging.
3.2. Non-Returnable Items: Certain items are non-returnable, including but not limited to:
3.3. Return Process: To initiate a return, please contact us at [customerservice@swieja.com] with your order number and the reason for the return. We will provide you with instructions on how to return the item. You are responsible for the cost of return shipping unless the item is defective or the return is due to our error.
4. Refunds
4.1. Refund Processing: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to be processed and reflected in your account.
4.2. Partial Refunds: In some cases, partial refunds may be issued for:
4.3. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [customerservice@swieja.com] with your order number and a description of the issue. We will arrange for a replacement or a full refund at no additional cost to you.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different product, please follow our return process and place a new order for the item you want.
6. Customer Support
If you have any questions or need assistance with cancellations, returns, or refunds, please don’t hesitate to contact our customer support team. We are here to help!
7. Policy Updates
We may update this Cancellation, Return & Refunds Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed.
Effective Date: 10-10-2023
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